Frequently Asked Questions

Who are Kalo?
Founded in 1998, Kalo has since earned its place among Scotland's top contemporary retailers. With every piece in stock hand picked by staff from the corners of the globe, Kalo aim to bring customers up to the minute style at competitive prices. Joanne MacKellar has brought a fresh new outlook and improvements we’re sure you’ll be happy with.

How can I place an order with Kalo?
This web site has full ecommerce capability, offering you secure online shopping. Simply browse the categories available, find the item of your choice, add it to your basket and follow on screen instructions. All our pieces are packaged in our good quality Jewellery Boxes & safely wrapped to reach you in good condition.

How do I know what size to buy?
See our ring sizes chart to help you buy the correct size.

How much is the delivery charge?
All orders are subject to a £6.50 postage charge for items over £20 (UK ONLY). Items under £20 will be charged at £2.50.

How long does delivery take?
Delivery takes 7-10 days to anywhere in the mainland UK. If you are looking to order a Wedding or Engagement ring from our selection, please be advised it can take between 4-6 weeks as they are made to order.

Do you deliver worldwide?
Unfortunately, for the time-being, we can only post to addresses in the UK. But if you willing to cover all the cost we can ship anywhere in the world

How do I Pay?
Payment by most major Credit Cards is accepted on our secure site and orders will be processed within 24 hours of receiving payment. It is also possible to pay using Gift Vouchers purchased online or in-store.

What if the item I order is out of stock?
Nearly everything that is advertised on the site is in stock. The site is updated daily to ensure that all the information is up to date. As this is a live shop on occasion we might have sold an item on our shop floor and therefore will not be available online. We will do our best not to let this happen but if it does we will contact you to offer an alternative or we will offer a full refund and 10% off your next purchase.

What if I decide that the item I have purchased is not suitable once I receive it?
Our Online Policy- If within 7 days of receiving your order you change your mind for any reason at all, you may return your item for either an exchange or a refund. All that we ask is that the goods are unused, undamaged and complete with all original packaging.

Can we come to the Kalo store personally?
Of course. Our address can be found on our CONTACT US page. The shop opening times are MONDAY TO SATURDAY, 10am – 5.30pm.
If you are looking for a bespoke design please call first to make an appointment for a free consultation. This means you get around an hour or so of devoted attention & advice from our designer. We’ll spend the time with you to ensure you leave with the design of your dreams. This includes Wedding rings, Engagement rings and re-designing an existing item.

Are Your Diamonds Conflict Free?
All the diamonds used in our jewellery come from reliable sources and stones used in our bespoke pieces are hand-picked so you can be sure of their quality and legality.

For any additional queries, either fill in the question form on our Contact Us page or email us on info@kalojewellery.co.uk